ACCOUNT MANAGER

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POSTING DATE: October 8, 2019

We are growing again! We’re looking for an Account Manager who can apply him/herself with passion and who has an appetite to learn and be inquisitive. You will be helping to ensure the success of high-profile marketing and branding projects. Ideally, you have an understanding of the latest digital and cultural products, trends and patterns. You are a team-player who works toward the common goals and purpose of our agency and client business. Healthcare industry experience a plus.

Mid-level: 3-5+ years

Birmingham, MI

Competitive salary commensurate with experience

Full-Time, Permanent (Exempt), 40 hours

Authorized to work in the U.S.; No sponsorship available.

Bachelor's Degree in a related field (Marketing/Advertising, Business, etc.) preferred or equivalent course / work experience.

Strategic thinking capabilities at all account levels; Experience working with and managing internal and external partner networks; Microsoft Office (Word, Excel, PowerPoint); Google Suite (Gmail, Drive, Docs, Sheets); General business knowledge; Financial management skills; Presentation building and presenting; Task Management Software (Asana); Time Tracking Software (Timeneye)

3-5+ years account and/or project experience, including account management for branding/advertising campaigns

• Manage the client relationship including day-to-day, efficiently and accurately managing all project requests in a deadline-driven environment 
• Provide strategic thinking and responsiveness across all client project segments; Act as key category expert about client business and brand performance 
• Manage, develop and present cost estimates as formal budgets to the client, ensuring adherence to all costs and budgets 
• Manage creative revisions and approvals process between clients and creative teams 
• Receive and understand project briefs from SAM/AD or from clients and manage work through creative. Develop formal agency briefs, translating from client verbal and written briefs to TILT templates 
• Facilitate and organize regular internal and external status calls 
• Champion account/project team's execution of quality assurance, version control and proofreading processes using internal management tools 
• Leadership and guidance to junior-level account team, refining and developing management and strategic direction skills 
• Be alert to business opportunities and work with your SAM/AD to help leverage those opportunities 
• Other duties as directed by Management

• Building and maintaining the client relationship 
• Ensure the timely and successful delivery of our solutions according to client needs and objectives 
• Support in the develop of new business with existing clients and/or identify areas of improvement (organic growth) 
• Development, documentation and measurement of all assigned scopes of work 
• Building and collaborating with the internal and external teams needed to deliver project solutions 
• Management of all assigned project financials 
• Learn the Client’s business better than they know it themselves