ACCOUNT MANAGER

DESCRIPTION

POSTING DATE: October 8, 2019


We are growing again! We’re looking for an Account Manager who can apply him/herself with passion and who has an appetite to learn and be inquisitive. You will be helping to ensure the success of high-profile marketing and branding projects. Ideally, you have an understanding of the latest digital and cultural products, trends and patterns. You are a team-player who works toward the common goals and purpose of our agency and client business. Healthcare industry experience a plus.

REQUIRED EXPERIENCE

Mid-level: 3-5+ years

LOCATION

Birmingham, MI

SALARY

Competitive salary commensurate with experience

EMPLOYEE TYPE

Full-Time, Permanent (Exempt), 40 hours

WORK AUTHORIZATION

Authorized to work in the U.S.; No sponsorship available.

EDUCATION REQUIREMENT

Bachelor's Degree in a related field (Marketing/Advertising, Business, etc.) preferred or equivalent course / work experience.

KNOWLEDGE REQUIREMENTS

Strategic thinking capabilities at all account levels; Experience working with and managing internal and external partner networks; Microsoft Office (Word, Excel, PowerPoint); Google Suite (Gmail, Drive, Docs, Sheets); General business knowledge; Financial management skills; Presentation building and presenting; Task Management Software (Asana); Time Tracking Software (Timeneye)

PREFERRED WORK EXPERIENCE

3-5+ years account and/or project experience, including account management for branding/advertising campaigns

KEY DUTIES

  • Manage the client relationship including day-to-day, efficiently and accurately managing all project requests in a deadline-driven environment 
  • Provide strategic thinking and responsiveness across all client project segments; Act as key category expert about client business and brand performance 
  • Manage, develop and present cost estimates as formal budgets to the client, ensuring adherence to all costs and budgets 
  • Manage creative revisions and approvals process between clients and creative teams 
  • Receive and understand project briefs from SAM/AD or from clients and manage work through creative. Develop formal agency briefs, translating from client verbal and written briefs to TILT templates 
  • Facilitate and organize regular internal and external status calls 
  • Champion account/project team's execution of quality assurance, version control and proofreading processes using internal management tools 
  • Leadership and guidance to junior-level account team, refining and developing management and strategic direction skills 
  • Be alert to business opportunities and work with your SAM/AD to help leverage those opportunities 
  • Other duties as directed by Management

OTHER KEY ACCOUNTABILITIES

  • Building and maintaining the client relationship 
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives 
  • Support in the develop of new business with existing clients and/or identify areas of improvement (organic growth) 
  • Development, documentation and measurement of all assigned scopes of work 
  • Building and collaborating with the internal and external teams needed to deliver project solutions 
  • Management of all assigned project financials 
  • Learn the Client’s business better than they know it themselves

OTHER INFORMATION

TRAVEL REQUIREMENT

11-20%


WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment. The employee is occasionally required to sit and balance. The employee may lift up to 10 pounds and occasionally lift and/or move up to 25 pounds.


EEO

TILT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


No calls, please.